Terms & Conditions

Welcome to ORIGEN.

These Terms & Conditions ("Terms", "Terms and Conditions", or "Agreement") govern your access to and use of websites, web applications, mobile applications, software products, online stores, digital services and other products or services operated, owned, developed or provided by ORIGEN Holdings (Pvt).Ltd ("ORIGEN", "we", "us", or "our").

By accessing, browsing, registering for, purchasing from, downloading, installing or otherwise using any ORIGEN Platform or Service, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the relevant Platform or Service.

These Terms apply whether you access our Services through:

• a website;
• mobile application;
• desktop application;
• web application;
• SaaS platform;
• online store;
• API;
• software product;
• digital service;
• social-media channel;
• third-party application marketplace; or
• any other interface through which ORIGEN makes its Services available.

Certain Services may have additional terms, licences, policies or agreements. Where applicable, those additional terms form part of this Agreement.

For the purposes of these Terms:

"ORIGEN"

Means ORIGEN Holdings (Pvt).Ltd and, where applicable, its subsidiaries, affiliates, contractors, representatives and authorised service providers.

"Platform"

Means any website, mobile application, web application, software, online store, SaaS platform, API, digital interface or other technology operated or provided by ORIGEN.

"Services"

Means all products, software, applications, websites, digital services, development services, e-commerce services, subscriptions and other services provided by ORIGEN.

"User", "you" or "your"

Means any individual or legal entity accessing or using an ORIGEN Platform or Service.

"Content"

Means text, images, graphics, photographs, video, audio, software, code, data, information, documents, designs and other materials.

"User Content"

Means information, files, data, text, images, documents or other materials submitted, uploaded, transmitted or otherwise provided by you through a Platform.

"Order"

Means a request or purchase for products or Services made through an ORIGEN Platform.

"Third-Party Services"

Means services, software, platforms, payment processors, hosting providers, application stores, APIs or other services operated by third parties.

By using our Services, you confirm that:

1. 01you have read these Terms;
2. 02you understand these Terms;
3. 03you agree to be legally bound by these Terms;
4. 04you have the legal capacity to enter into this Agreement; and
5. 05where you are acting on behalf of a business or organisation, you have authority to bind that entity.

If you are under the age required to legally enter into a contract in your jurisdiction, you may use the relevant Service only with the involvement and consent of a parent, guardian or other legally authorised person where required by law.

ORIGEN may modify these Terms from time to time.

Changes may be made because of:

• changes to our Services;
• changes in technology;
• changes in our business;
• changes in applicable law;
• regulatory requirements;
• security considerations; or
• other legitimate business reasons.

Updated Terms will be published on the relevant Platform.

The "Last Updated" date indicates when these Terms were most recently modified.

Where appropriate, we may provide additional notice of material changes.

Your continued use of a Platform after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

If you do not agree with a modification, you must discontinue use of the affected Service.

You may use our Services only where:

• you are legally capable of entering into a binding agreement;
• you comply with these Terms;
• your use is lawful in your jurisdiction; and
• you are not prohibited from using the Services under applicable law.

ORIGEN may restrict access to certain Services based on age, location, account type, subscription level or other eligibility criteria.

Certain Services may require you to create an account.

You agree to provide accurate and complete information and to keep that information updated.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity conducted through your account;
• ensuring that your account information remains accurate;
• protecting your devices and credentials; and
• immediately notifying ORIGEN if you suspect unauthorised access.

You must not:

• share your account credentials with unauthorised persons;
• impersonate another person;
• create an account using false information;
• create accounts for fraudulent purposes; or
• use another person's account without permission.

ORIGEN may suspend or terminate accounts where there is reasonable evidence of fraud, abuse, security risks, violation of these Terms or unlawful activity.

By using our Services, you agree that ORIGEN may communicate with you electronically.

Communications may include:

• emails;
• SMS;
• push notifications;
• in-app notifications;
• account notifications;
• transactional messages;
• security notifications;
• service announcements; and
• other electronic communications.

Where legally permitted, electronic communications may satisfy legal requirements for written communication.

You agree to use our Platforms only for lawful purposes.

You must not:

• violate applicable laws;
• interfere with Platform operation;
• attempt unauthorised access;
• bypass security mechanisms;
• reverse engineer the Platform except where legally permitted;
• introduce malware or malicious code;
• conduct denial-of-service attacks;
• scrape or harvest information through unauthorised automated means;
• impersonate another individual or entity;
• manipulate transactions;
• engage in fraudulent activity;
• interfere with another user's access;
• abuse APIs or system resources;
• circumvent usage limits;
• upload unlawful material; or
• use the Platform for purposes not authorised by ORIGEN.

ORIGEN reserves the right to investigate suspected violations.

Where ORIGEN provides a mobile application:

• the application may be downloaded through third-party app stores;
• additional app-store terms may apply;
• device compatibility is not guaranteed;
• application functionality may change;
• updates may be required;
• certain features may require internet connectivity;
• certain device permissions may be required; and
• availability may vary by device, operating system or jurisdiction.

You are responsible for maintaining a compatible device and appropriate internet connection.

ORIGEN may release updates, patches, upgrades or new versions.

Certain older versions may eventually cease to be supported.

Certain ORIGEN Services may be provided as web-based software or SaaS products.

Unless otherwise specified:

• access may require an account;
• access may be subject to subscription or usage limits;
• functionality may change;
• maintenance may temporarily affect availability;
• usage may be subject to technical limits;
• access may be suspended for security or payment reasons; and
• features may vary according to the applicable plan.

ORIGEN does not guarantee that a SaaS Platform will operate continuously without interruption.

Unless otherwise stated, ORIGEN grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the relevant software solely for its intended purpose and in accordance with these Terms.

You do not receive ownership of ORIGEN's software merely by using or purchasing access to it.

Unless expressly authorised, you must not:

• copy the software;
• redistribute it;
• sell or sublicense it;
• modify it;
• reverse engineer it;
• decompile it;
• disassemble it;
• create derivative works;
• remove proprietary notices;
• attempt to extract source code; or
• use it to create a competing product.

Nothing in this section limits rights that cannot legally be restricted.

Unless otherwise stated, all intellectual property relating to our Platforms and Services belongs to ORIGEN or its licensors.

This includes:

• software;
• source code;
• object code;
• algorithms;
• designs;
• interfaces;
• trademarks;
• logos;
• graphics;
• photographs;
• videos;
• written content;
• databases;
• documentation;
• product names;
• domain names;
• layouts;
• workflows; and
• other proprietary materials.

These materials are protected by applicable intellectual-property laws.

You may not use ORIGEN's intellectual property without prior written permission except where expressly permitted by these Terms or applicable law.

ORIGEN names, logos, product names, service names, graphics and branding may constitute trademarks or other protected intellectual property.

You may not use ORIGEN trademarks in a manner that:

• implies endorsement;
• creates confusion;
• suggests an unauthorised relationship;
• damages ORIGEN's reputation; or
• otherwise violates applicable law.

Certain Services may allow you to upload, submit, transmit or otherwise provide User Content.

You retain ownership of your User Content, subject to any rights necessary for ORIGEN to provide the relevant Service.

By submitting User Content, you grant ORIGEN a limited, non-exclusive licence to host, store, reproduce, process, transmit and otherwise use that Content only as reasonably necessary to:

• provide the Service;
• maintain the Platform;
• operate requested functionality;
• provide support;
• maintain security;
• prevent abuse;
• perform backups;
• comply with legal obligations; and
• perform other activities reasonably necessary to provide the Service.

You represent that you have all necessary rights and permissions to provide the User Content.

You must not upload or transmit content that:

• is unlawful;
• infringes intellectual-property rights;
• violates privacy rights;
• contains malicious software;
• facilitates fraud;
• promotes illegal activity;
• is defamatory or unlawfully harmful;
• contains unauthorised confidential information;
• violates applicable regulations;
• infringes another person's rights; or
• otherwise violates these Terms.

ORIGEN may remove or restrict access to content where reasonably necessary or where required by law.

Our Platforms may integrate with or depend on third-party services.

These may include:

• payment providers;
• cloud infrastructure providers;
• analytics services;
• advertising platforms;
• authentication providers;
• app stores;
• logistics providers;
• communication providers;
• APIs;
• mapping services; and
• other technology providers.

Third-party services may have their own terms and privacy policies.

ORIGEN is not responsible for the independent operation, availability, security or policies of third-party services.

Payments may be processed through third-party payment processors.

By initiating a payment, you authorise the applicable payment provider to process the transaction according to its terms.

ORIGEN may receive transaction information necessary to:

• confirm payment;
• fulfil an order;
• provide a service;
• issue refunds;
• manage disputes;
• prevent fraud; and
• maintain financial records.

ORIGEN does not generally store complete payment-card information on its own systems.

Prices displayed through our Platforms may be:

• changed at any time;
• subject to applicable taxes;
• subject to delivery charges;
• subject to promotional conditions; or
• subject to product-specific terms.

We endeavour to maintain accurate pricing information but errors may occasionally occur.

Where an obvious pricing error occurs, ORIGEN may contact you before fulfilling the affected order or may cancel the order where legally permitted.

Submitting an order constitutes an offer to purchase.

An order is not necessarily accepted until ORIGEN confirms acceptance or begins fulfilment, depending on the relevant Service.

ORIGEN may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• a pricing error occurred;
• payment cannot be verified;
• fraud is suspected;
• delivery is unavailable;
• the order violates these Terms; or
• required information is incomplete.

Where payment has already been received for a cancelled order, the applicable refund process will apply.

We endeavour to provide accurate:

• product descriptions;
• photographs;
• prices;
• specifications;
• availability information; and
• other product details.

However, colours, dimensions, photographs and other representations may vary due to:

• screen settings;
• photography;
• manufacturing variations;
• supplier changes; or
• other circumstances.

We do not warrant that every product description will always be completely error-free.

Where products are purchased through an ORIGEN-operated store, delivery times are estimates unless expressly guaranteed.

Delivery may be affected by:

• courier delays;
• weather;
• public holidays;
• incorrect addresses;
• customer unavailability;
• customs;
• third-party logistics providers;
• force majeure events; or
• other circumstances outside our reasonable control.

You are responsible for providing accurate delivery information.

Refunds, returns, replacements and cancellations are governed by the applicable Refund Policy and any product-specific terms.

Where a separate Refund Policy applies, it forms part of these Terms.

Nothing in these Terms excludes mandatory consumer rights available under applicable law.

Certain ORIGEN Services may be offered through recurring subscriptions.

Where applicable, subscription terms will specify:

• subscription period;
• price;
• billing frequency;
• renewal conditions;
• cancellation procedure;
• applicable limits; and
• refund conditions.

Unless otherwise specified, subscriptions may automatically renew until cancelled.

You authorise the applicable payment provider to charge the applicable recurring fee where you have agreed to recurring billing.

You may cancel a subscription using the cancellation mechanism provided for the relevant Service.

Cancellation generally prevents future renewal but may not automatically entitle you to a refund for a current billing period unless otherwise stated or required by law.

ORIGEN may suspend or terminate subscriptions where:

• payment fails;
• fraudulent activity is suspected;
• these Terms are violated;
• the Service is discontinued; or
• required for legal or security reasons.

ORIGEN may provide:

• website development;
• mobile application development;
• web application development;
• software development;
• e-commerce development;
• UI/UX development;
• integrations;
• maintenance;
• hosting;
• technical consulting;
• digital product development; and
• related technology services.

The scope, price, timelines, deliverables and ownership arrangements for such projects may be governed by a separate:

• quotation;
• proposal;
• statement of work;
• service agreement;
• development agreement; or
• other written contract.

Where a separate agreement exists, that agreement governs the specific project to the extent of any conflict with these general Terms.

Development projects may depend on information, materials and approvals provided by the customer.

Changes requested after approval of a project scope may:

• increase development time;
• increase project cost;
• require additional resources;
• change delivery dates; or
• require a revised scope.

ORIGEN may require written approval of additional charges or revised scope before implementing material changes.

Customers engaging ORIGEN for development services are responsible for providing:

• accurate requirements;
• required content;
• appropriate access credentials;
• required licences;
• timely feedback;
• necessary approvals;
• legally compliant content;
• lawful instructions; and
• other materials reasonably required for the project.

Delays caused by the customer's failure to provide required information or approvals may affect project timelines.

Where ORIGEN receives confidential information or personal data from a customer, such information will be handled in accordance with:

• applicable law;
• the Privacy Policy;
• contractual confidentiality obligations;
• applicable data-processing agreements; and
• project-specific agreements.

Customers must not provide ORIGEN with information that they are legally prohibited from sharing.

Ownership of project deliverables will depend on the applicable project agreement.

Unless otherwise agreed in writing:

• ORIGEN retains ownership of its pre-existing software, frameworks, libraries, tools, templates, methodologies, know-how and reusable components;
• third-party components remain subject to their respective licences;
• customer-provided materials remain the customer's property; and
• ownership or licensing of bespoke deliverables will be governed by the applicable agreement.

Payment for a project does not automatically transfer ownership of ORIGEN's underlying technology, frameworks or reusable components.

Our Services may include software, libraries, fonts, APIs, images or other materials licensed from third parties.

Such materials remain subject to their applicable licences.

You agree to comply with those licences where applicable.

We aim to provide reliable Services but do not guarantee that any Platform will:

• always be available;
• be uninterrupted;
• be error-free;
• be compatible with every device;
• be completely secure;
• operate without maintenance; or
• remain unchanged indefinitely.

We may temporarily suspend access for:

• maintenance;
• updates;
• security measures;
• technical failures;
• infrastructure changes;
• emergencies; or
• other legitimate operational reasons.

ORIGEN may modify, suspend, replace or discontinue features or Services.

Where commercially and legally appropriate, we may provide reasonable notice of significant discontinuation.

ORIGEN will not be liable for modifications or discontinuation to the extent permitted by applicable law.

You acknowledge that internet-based services carry inherent security risks.

You must not attempt to compromise the security of our Platforms.

This includes attempting to:

• gain unauthorised access;
• bypass authentication;
• access restricted data;
• exploit vulnerabilities without authorisation;
• introduce malware;
• interfere with infrastructure;
• conduct penetration testing without permission; or
• access another user's account.

If you discover a security vulnerability, please contact us responsibly at hello@origen.lk.

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store and protect personal data.

By using our Services, you acknowledge that your personal data may be processed as described in the Privacy Policy.

Where permitted by applicable law, ORIGEN may send promotional communications.

You may opt out of marketing communications at any time.

Opting out of marketing communications does not prevent us from sending essential communications concerning:

• your account;
• transactions;
• security;
• legal notices;
• service availability; or
• other necessary matters.

If you submit:

• reviews;
• suggestions;
• comments;
• ideas;
• feedback;
• feature requests; or
• other communications,

you grant ORIGEN permission to use such feedback for legitimate business purposes, subject to applicable law.

You should not submit confidential information through public reviews or feedback channels.

You represent that your submission does not violate another person's rights.

ORIGEN may display advertisements or promotional content through its Platforms.

Advertising content may be provided by ORIGEN or third parties.

ORIGEN does not necessarily endorse every third-party advertisement, product or service displayed through a Platform.

Our Platforms may contain links to third-party websites.

These links are provided for convenience.

ORIGEN does not control those websites and is not responsible for:

• their content;
• security;
• availability;
• privacy practices;
• accuracy; or
• terms.

You access third-party websites at your own risk.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

ORIGEN does not make warranties that the Services will:

• always be available;
• be uninterrupted;
• be completely error-free;
• satisfy every user's requirements;
• be compatible with every system;
• be completely secure; or
• produce a particular commercial result.

Nothing in this section excludes any warranty or consumer right that cannot legally be excluded.

To the maximum extent permitted by applicable law, ORIGEN and its directors, officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, consequential or punitive losses arising from or relating to use of the Services.

This may include, where legally permitted:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of data;
• business interruption;
• reputational loss; or
• other indirect losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, where ORIGEN is found liable for a claim arising from a paid Service, ORIGEN's aggregate liability will generally be limited to the amount paid by the affected user or customer to ORIGEN for the specific Service giving rise to the claim during the applicable period preceding the event giving rise to the claim.

This limitation does not apply where such limitation is prohibited by applicable law.

Different limits may apply where expressly agreed in a written commercial agreement.

To the extent permitted by applicable law, you agree to indemnify and hold harmless ORIGEN and its directors, officers, employees, contractors, affiliates and service providers from claims, losses, liabilities, damages, costs and reasonable expenses arising from:

• your violation of these Terms;
• unlawful use of our Services;
• infringement of third-party rights;
• User Content you provide;
• fraudulent activity;
• misuse of our Services; or
• your violation of applicable law.

This provision does not require you to indemnify ORIGEN for losses caused by ORIGEN's own unlawful conduct to the extent such liability cannot legally be transferred.

ORIGEN will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

Such circumstances may include:

• natural disasters;
• floods;
• earthquakes;
• storms;
• pandemics;
• epidemics;
• war;
• terrorism;
• civil unrest;
• government actions;
• telecommunications failures;
• internet outages;
• cloud-service failures;
• power failures;
• labour disputes;
• cyberattacks;
• infrastructure failures;
• supply-chain disruptions; or
• other events beyond our reasonable control.

Where reasonably possible, ORIGEN will take appropriate steps to mitigate the effects of such events.

ORIGEN may suspend or terminate access to a Platform or Service where reasonably necessary, including if:

• you violate these Terms;
• your account creates a security risk;
• fraudulent activity is suspected;
• payment obligations are not met;
• required by law;
• the Service is discontinued;
• misuse is detected; or
• necessary to protect ORIGEN, users or third parties.

Where appropriate and legally permitted, ORIGEN may provide notice and an opportunity to remedy the violation.

Upon termination:

• your right to use the affected Service may cease;
• access to your account may be restricted;
• outstanding payment obligations remain payable;
• licences granted under these Terms may terminate;
• provisions intended to survive termination will remain effective.

Where legally and contractually required, ORIGEN may provide access to or deletion of relevant customer data following termination.

Where a Service permits account deletion, you may request deletion through the available account controls or by contacting ORIGEN.

Deletion may not immediately remove all information where retention is required or permitted for:

• legal compliance;
• accounting;
• taxation;
• fraud prevention;
• security;
• dispute resolution;
• contractual enforcement;
• backups; or
• other legitimate purposes.

Further details are provided in our Privacy Policy.

These Terms are intended to be governed primarily by the laws of the Democratic Socialist Republic of Sri Lanka, subject to applicable mandatory laws and consumer protections.

Nothing in these Terms prevents a consumer from exercising mandatory rights available under the law applicable to that consumer.

ORIGEN encourages users and customers to contact us first to resolve disputes informally.

You may contact:

hello@origen.lk

Where a dispute cannot be resolved informally, it may be referred to the appropriate courts, tribunals or other dispute-resolution mechanisms having jurisdiction under applicable law and any valid contractual agreement.

For commercial projects, a separate service agreement may establish specific dispute-resolution procedures.

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

Failure by ORIGEN to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

You may not transfer or assign your rights or obligations under these Terms without ORIGEN's prior written consent, except where permitted by applicable law.

ORIGEN may transfer or assign its rights and obligations in connection with:

• a merger;
• acquisition;
• restructuring;
• sale of assets;
• corporate reorganisation; or
• transfer of a Service,

provided that applicable legal obligations are satisfied.

These Terms, together with any applicable:

• Privacy Policy;
• Refund Policy;
• Cookie Policy;
• End User Licence Agreement;
• subscription terms;
• service agreement;
• statement of work;
• quotation;
• order terms; and
• other incorporated policies,

constitute the agreement governing your use of the relevant Service.

Where a specific written agreement applies to a particular commercial relationship, that agreement will govern the relevant relationship to the extent of any conflict.

Nothing in these Terms creates:

• a partnership;
• joint venture;
• employment relationship;
• agency relationship; or
• franchise relationship

between you and ORIGEN unless expressly agreed in writing.

Legal or formal notices to ORIGEN should be sent to:

ORIGEN Holdings (Pvt).Ltd No. 387, Akkuregoda Road, Thalangama South, Battaramulla, Sri Lanka.

Email: hello@origen.lk

ORIGEN may provide notices to users through:

• email;
• account notifications;
• Platform notices;
• application notifications; or
• publication on the relevant website.

For questions regarding these Terms:

ORIGEN Holdings (Pvt).Ltd

No. 387, Akkuregoda Road, Thalangama South, Battaramulla, Sri Lanka.

Email: hello@origen.lk Telephone: +94 76 906 5806 Website: https://www.origen.lk

By accessing or using an ORIGEN Platform or Service, you acknowledge that you have had an opportunity to review these Terms and agree to comply with them.

If you do not agree with these Terms, you must discontinue use of the relevant Platform or Service.

© 2026 ORIGEN Holdings (Pvt).Ltd. All rights reserved.